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Avaya Inc. v. Telecom Labs, Inc.

United States District Court, D. New Jersey

January 7, 2014

AVAYA INC., Plaintiff/Counterdefendant,

Robert T. Egan, Esq., Lloyd Freeman, Esq., Mark Oberstaedt, Esq., Christine S. Baxter, Esq., Trevor J. Cooney, Esq., Erin R. Carroll, Esq., Julie A. Robinson, Esq., ARCHER & GREINER, PC, Haddonfield, NJ, Counsel for Plaintiff/Counterdefendant.

Lawrence Scarborough, Esq., Kathleen S. Callahan, Esq., Jacob A. Kramer, Esq., Daniel T. O'Connor, Esq., J. Michael Cooper, Esq., Daniel I. Prywes, Esq., Desmonne A. Bennett, Esq., Pro Hac Vice, BRYAN CAVE LLP, Washington, DC, Counsel for Plaintiff/Counterdefendant.

Anthony P. Larocco, Esq., Charles F. Rysavy, Esq., Kathy D. Helmer, Esq., Dana B. Parker, Esq., Michael E. Waller, Esq., Robert F. Pawlowski, Esq., Mark D. Marino, Esq., Ashley L. Turner, Esq., Benjamin I. Rubinstein, Esq., Stacey A. Hyman, Esq., Scott G. Kobil, Esq., Matthew S. Sachs, Esq., K&L GATES LLP, Newark, NJ, Counsel for Defendants/Counterclaimants.

Douglas F. Broder, Esq., Anthony P. Badaracco, Esq., Daniel A. Pincus, Esq., Pro Hac Vice, K&L GATES LLP, New York, NY, Counsel for Defendants/Counterclaimants.


JOSEPH E. IRENAS, District Judge.

Plaintiff in this seven-year-old case is Avaya Inc. ("Avaya"), a leading manufacturer of telecommunications equipment. Defendants are Telecom Labs Inc. ("TLI"), ("Team"), Continuant Inc. ("Continuant"), Douglas Graham ("D. Graham"), Scott Graham ("S. Graham"), and Bruce Shelby ("Shelby"), [1] competitors of Avaya in the highly profitable post-warranty maintenance market for Avaya-made PBX telephone systems.[2] A jury trial began on September 17, 2013 and is expected to continue through February 2014. Pending before the Court are Defendants' seven motions for judgment as a matter of law under Fed.R.Civ.P. 50, filed after Avaya finished presenting its affirmative claims.

Avaya filed the instant suit in 2006 against the corporate defendants, all of which are run and operated by D. Graham.[3] Upon being sued, Defendants counterclaimed, resurrecting antitrust violations first filed in a separate lawsuit in 2003. Days before jury selection was to begin, and after seven years of contentious litigation, (see Dkt. Nos. 1-1004), Avaya withdrew with prejudice six substantive claims: (i) misappropriation of trade secrets; (ii) tortious interference with contractual relations; (iii) violations of the Digital Millennium Copyright Act ("DMCA"); (iv) false advertising/violation of the Lanham Act; (v) trade libel/commercial disparagement; and (vi) respondeat superior/breach of duty of loyalty. Avaya tried its remaining causes of action, breach of contract, fraud, and iterations of unfair competition, [4] in a jury presentation that lasted two months, involved 35 witnesses, and spanned over 6, 000 pages of transcript.

Avaya's claims center around TLI/C's use of a series of software commands on its customers' systems, the use of which enables TLI/C to compete with Avaya in the maintenance market. Avaya alleges that such use, and the means TLI/C utilized to access the commands, is unlawful. But Avaya failed to introduce a legally sufficient evidentiary basis for the jury to conclude that this is so. For liability to lie on Avaya's breach of contract claim, the jury would have to interpret the clear terms of two unambiguous contracts in contravention of their plain and ordinary meanings. And in order to find TLI/C accountable in tort and equity, the jury would be forced to deem unlawful harmless misrepresentations and ordinary commercial competition. These are claims the law cannot support. Accordingly, Defendants' motions will be granted.


Avaya manufactures, sells, and maintains PBX systems for medium and large-sized companies.[5] (Tr. 802)[6] It invests heavily in the development of its PBX, which consists of hardware purchased by the customer and licensed software. To sell and maintain these systems, Avaya utilizes both full-time sales personnel, referred to as "Avaya badged salesmen" who transact "directly" with customers, and small retail businesses, currently referred to as "authorized Business Partners" ("BPs") that comprise Avaya's "indirect channel" to customers.[7] To become a BP, a company must sign a form contract drafted by Avaya. Beginning in 1996, TLI took part in Avaya's indirect channel, focusing on equipment sales in the northwest of the United States. (See, e.g., Tr. 4679-80)

In 1999, Avaya began relying more heavily on its indirect channel to generate sales and provide maintenance to new customers. (Tr. 2018) A downturn in the telecommunications market in 2000 led to substantial layoffs, which further propelled the company's transition. (Tr. 2018) Avaya consequently encouraged BPs (then called Dealers) to enter the maintenance market, providing them training and subsidizing the hiring of former Avaya engineers. (Tr. 2787) TLI took advantage of Avaya's offerings and entered the maintenance market, officially signing its first customer in 2001. (Tr. 2787) Soon thereafter, with Avaya's encouragement, TLI began investing "millions" in its maintenance business.[8] (Tr. 3302)

In order to maintain a PBX, a technician must be able to access the PBX's "on-demand maintenance commands" ("ODMCs"). (Tr. 832, 1057-60) ODMCs are a software function installed on the PBX that allow a technician to enter key-based instructions and troubleshoot any problem the system is experiencing.[9] (Tr. 831)

Somewhat counterintuitively, a customer does not gain access to ODMCs upon purchasing the system. Rather, because of how Avaya programs the machine, a user can only access ODMCs by entering (i) a restricted login, or (ii) a customer login when the customer has previously been granted access.[10]

Of the restricted logins, there are four - three reserved for Avaya personnel[11] and one referred to as "DADMIN, " or Definity Administration, and used by authorized BPs.[12] A DADMIN login only allows a user access if the login itself has been enabled on the PBX. (Tr. 890-91) Before activating a DADMIN login, Avaya requires the customer and the BP servicing the machine to sign a DADMIN Request Form stating that the customer authorizes Avaya to allow the named BP access. (E.g., P-00348) Once received, Avaya issues the BP an enabled login.

Avaya only grants a customer login access to ODMCs if the customer subscribes to Maintenance Assist, a yearly contract in which the customer pays Avaya for access.[13] Specifically, when a customer subscribes to Maintenance Assist, Avaya enables Maintenance Software Permissions ("MSPs") on the customer's PBX, thereby deactivating the lock blocking access.[14]

In 2000-01, Avaya encouraged BPs to perform maintenance on customers' PBXs. However, by 2002, Avaya did an about-face and adopted policies limiting BPs', customers', and independent maintenance providers' ability to perform maintenance.[15] Towards the end of 2002, for example, Avaya began using a new form contract with BPs, termed the Avaya One contract, that contained an expanded noncompete provision in which BPs agreed to refrain from soliciting maintenance business from certain prospective Avaya customers.[16] (Tr. 1650, D-01223, Reseller Product Group Attachment § 3.2) The noncompete provision was one way Avaya tried to protect its share of the maintenance market following the company's downsizing and the resulting increase in competition from BPs.

TLI began negotiating its Avaya One contract in late 2002, (Tr. 5051), and signed the agreement on March 21, 2003. (D-01223) However, TLI's agreement was amended by hand, modifying the noncompete to allow TLI to solicit maintenance business from many Avaya customers.[17] (Id.) of the approximately 300 Avaya One agreements signed, TLI's was the only one to be modified. (Tr. 1895)

When Linda Schumacher, then Head of Global Sales Operations for Avaya, learned of the modification, she was "shocked and extremely concerned." (Tr. 1893) She informed Avaya's management immediately, and on July 31, 2003, only four months after it executed the agreement, Avaya notified TLI that it was terminating the contract. (D-4643)

The contract provided for 60-days notification for a termination without cause. (D-01223, § 17.1) Consequently, between July 31 and September 30, Avaya contacted TLI's maintenance customers to inform them of TLI's soon-to-be de-authorized status, (Tr. 2125), and TLI, with its future access to restricted logins in doubt, began looking for ways to ensure access to its customers' ODMCs. On September 30, 2003, TLI's contract with Avaya terminated, and TLI became an unauthorized maintenance provider.

Two weeks later, TLI sued Avaya in federal court, alleging antitrust violations and seeking a preliminary injunction compelling Avaya to allow TLI access to the ODMCs on its customers' machines. (P-01981, ¶ 19) TLI's application was denied, (3:03-cv-04961 (SRC), Dkt. No. 20), and several months later, on July 7, 2004, TLI voluntarily withdrew its case. (3:03-cv-04961 (SRC), Dkt. No. 31)

Without any relief from the court, Defendants began obtaining access to their customers' ODMCs in a variety of ways.

TLI/C accessed some of its customers' PBXs from the passwords and logins it received while a BP, and some passwords were available on the internet. (Tr. 2915) Additionally, some customers had purchased MSPs for the life of their machines during Avaya's initial offering of MSPs, enabling TLI/C to access those customers' ODMCs through their customer logins. (Tr. 3216)

Approximately 70 times, Defendants had a customer sign a blank DADMIN Request Form and then asked an authorized BP to fill-out, sign, and submit the form on TLI/C's behalf. (Tr. 2768-2927; 2976-2978; 2978-2979; 3051; 4659-4660; P-01147; P-01961; P-00757; P-01220; P-01042) The compliant BP became the BP of record, although Defendants provided the maintenance and kept the revenue. (Id.) These BPs participated either for a fee or without charge, hoping to profit from any subsequent parts or equipment sales to the customer. (Tr. 3051, 3403)

Defendants also used two former Avaya employees to obtain access to their customers' ODMCs. One, David Creswick, helped "hack" and "crack" into customers' phones to obtain maintenance passwords, activate MSPs, enable DADMIN logins, and change passwords.[18] (Tr. 2669-70; 2690-97; 2700, 2708-10; 2767; 2768; 3065-71; 3103; 3217-18; 3340; 4660-61; 6533; P-01197; P-02212; P-00657; P-02233) Creswick retrieved the passwords by accessing data the PBX automatically stores, referred to as "translations, " (Tr. 3067), and was paid between $200 and $300 each time he helped. (Tr. 2718)

TLI/C also worked with former Avaya employee Harold Hall, who kept, without Avaya's permission, Avaya-developed software that allowed a technician to generate a password to login to systems to enable DADMIN passwords. (Tr. 6577; 6579; 6581; 6580; 6581; 6582; 6584). Hall used this software to generate between 40 and 60 passwords. (Id.; Avaya Br. [1121] at 28-29)

TLI/C, aware of Avaya's continuing attempt to block its access to ODMCs, an attempt that, if successful, would effectively terminate TLI/C's maintenance business, kept the means by which it accessed ODMCs a secret from its clients and, more importantly, Avaya. (Tr. 2771; 2884-85; 3230-31; 6433-34; 3071; 2976-78; 3233-37)

Avaya brought the instant suit on June 2, 2006. TLI/C never moved to dismiss, and only sought summary judgment on Avaya's DMCA claim, a motion that was granted in part.[19] The remains of Avaya's DMCA claim, along with five other claims, were withdrawn with prejudice September 3, 2013. (Dkt. No. 1005) Opening arguments at trial began September 17, 2013, and Avaya rested November 12, 2013. (Tr. 6598) Defendants did not put on a defense but proceeded directly to their counterclaims.


Federal Rule of Civil Procedure 50(a) states:

If a party has been fully heard on an issue during a jury trial and the court finds that a reasonable jury would not have a legally sufficient evidentiary basis to find for the party on that issue, the court may: (A) resolve the issue against the party; and (B) grant a motion for judgment as a matter of law against the party on a claim or defense that, under the controlling law, can be maintained or defeated only with a favorable finding on that issue.

Fed. R. Civ. P. 50(a)(1). A motion for a "Rule 50 directed verdict... may be granted only if, as a matter of law, viewing all the evidence which has been tendered and should have been admitted in the light most favorable to the party opposing the motion, no jury could decide in that party's favor." L.P.P.R., Inc. v. Keller Crescent Corp., ___ Fed.Appx. ___, 2013 WL 3814969, at *5 (3d Cir. July 24, 2013) (quoting Tigg Corp. v. Dow Corning Corp., 822 F.2d 358, 361 (3d Cir. 1987)). "Although judgment as a matter of law should be granted sparingly, a scintilla of evidence will not enable the non-movant to survive a Rule 50 motion." Goodman v. Pennsylvania Turnpike Com'n, 293 F.3d 655, 665 (3d Cir. 2002).


Defendants submitted seven motions for judgment as a matter of law, six seeking to strike each of Avaya's substantive claims and one seeking a finding regarding the licensing agreements Defendants' customers entered into upon purchasing their PBXs. In light of Avaya's failure to prove both unlawful conduct and injury-in-fact, all motions attacking Avaya's claims will be granted. Additionally, because the granting of the motions precludes a finding of liability on any primary cause of action, the Court will dismiss Avaya's derivative civil conspiracy claim. The Court first resolves Defendants' motion regarding the customers' licensing agreements, and then turns to those motions addressing Avaya's substantive claims.


TLI/C moves for a ruling that Avaya failed to prove the software licensing agreements entered into by TLI/C's 470 customers upon purchasing their PBXs prohibited them from allowing TLI/C to access the ODMCs on their systems. (Defs.' Mot. [1101] at 2) The motion will be granted.

TLI/C so moves because Avaya, in its case-in-chief, put forward its interpretation of the agreements to cast Defendants' conduct in an unlawful and violative light. (Tr. 615 (telling the jury that the licensing agreements "do not allow unauthorized service providers like TLI to use the software that Avaya developed."))[20] In so doing, however, Avaya introduced only two incomplete sets of the unknown number of licensing agreements, (P-01485; P-01765), and supplemented this showing with unsigned contracts and executed agreements signed by third parties unrelated to Avaya's claims. (P-00177; P-01323)

Avaya argues that the requested ruling is unnecessary, because a finding as to the contracts is not required for liability to be imposed on any of its claims. (Avaya Br. [1112] at 4), and in fact inappropriate, because Avaya will not be asking the jury to determine whether Defendants' customers violated the licensing agreements by allowing Defendants access. (Tr. 6671-72; Avaya Br. [1112] at 4-12)

Failing to rule on the legal implications of the agreements, however, presents two problems. First, it allows Avaya, which introduced the agreements as evidence of Defendants' unlawful conduct, to present a tortious interference with contractual relations claim under the guise of tortious interference with economic gain, and thereby evade the burden of proving actual breach.[21] See Nostrame v. Santiago, 213 N.J. 109, 122 (2013) (holding that a tortious interference with contractual relations claimant must prove that defendant "induc[ed] or otherwise caus[ed] the third person not to perform the contract"). Second, refraining from deciding the meaning of the licensing agreements, which utilize unambiguous terms ripe for judicial construction, [22] allows the lay opinions of Avaya employees and Defendants, individuals who are not themselves parties to the agreements, to replace the Court as expositor of the contracting parties' legal obligations.[23] The importance of both of these issues is heightened because the customers' licensing agreements are the only grounds on which Avaya could argue that Defendants' use of the ODMCs is itself violative of a legal obligation, in light of the fact Avaya dropped its claims for misappropriation of trade secrets, violations of the DMCA, and violation of the Lanham Act. (See Tr. 6602)

Consequently, based on the limited evidence Avaya introduced, addressed herein, the Court holds that Avaya failed to prove Defendants' customers violated their licensing agreements by allowing Defendants access to the ODMCs on their PBXs. Furthermore, based on the agreements' unambiguous language, Defendants' customers were allowed to both access ODMCs on their own PBXs and allow Defendants access where such access was for the benefit of the customers. Accordingly, Defendants' motion will be granted.

With periodic updates, Avaya and its predecessors used three main versions of licensing agreements to direct customers' use of the PBX software: one from 1990 to 2003; another from 2003 to 2007; and a third starting in 2007. (Avaya Br. [1132] at 17-23; Defs.' Br. [1101] at 5-16)

Licensing agreements used from 1990 to 2003 granted the purchaser "a personal, non-transferable and non-exclusive right to use, in object code form, all software and related documentation furnished under this agreement." (E.g., P-01499) The agreement obligated the customer to "use [its] best efforts to ensure that [] employees and users of all software licensed under this Agreement comply with these terms and conditions." (Id.) This grant, contained in a section titled "SOFTWARE LICENSE, " made no mention of restricted software, and did not address ODMCs or maintenance software at all. In 1996, while still using the same version of the licensing agreement, Avaya added the following clause, sanctioning the use of third-party maintenance providers: "The decision to acquire hardware, software (in any form), supplies or services from parties other than Lucent ("Third Party Products") is yours even if Lucent helps you identify, evaluate or select them." (E.g., P-00581-1)[24]

Licensing agreements regularly used by Avaya between 2003 and 2007 again contained a broad right to use the PBX's software, [25] and featured a new clause that again permitted use by third-party users: "Customer will make the Software available only to employees, contractors, or consultants with a need to know, who are obligated to comply with all license restrictions contained in the Agreement."[26] (P-0177, § 6.2.3)

In 2007, Avaya began using a new version of the licensing agreement that obligated the purchaser to refrain from using a third-party maintenance provider: the customer agreed to "not [] allow any service provider or other third party with the exception of Avaya's authorized channel resellers and their designated employees... to use or execute any software commands that cause the software to perform functions that facilitate the maintenance repair of any Product." (D-05584 at AVT00395873) A PBX purchaser may very well breach this contract if it agrees to it and then hires Defendants to provide maintenance. However, Avaya did not introduce any evidence indicating that TLI/C's customers signed such a licensing agreement, and consequently this iteration of the agreement cannot be used to prove that TLI/C's customers were prohibited from granting TLI/C access to the ODMCs on their PBXs.[27]

In addition to the licensing agreements, Avaya introduced two contract supplements the company allegedly issued to purchasers beginning in 1996: the Service Offerings and Support Plan ("SOSP"), which was issued between 1996 and 2003, and the Service Agreement Supplement ("SAS"), issued in 2003 and thereafter. (Tr. 4340, 4361-62) The supplements, which are specifically referenced by the agreements but not signed by the parties, state[28]:

The following changes to the DEFINITY System proprietary software cannot be made without such authorization:
• Accessing Avaya DEFINITY logins (INIT, INADS, and Craft). These logins are reserved exclusively for access by Avaya personnel;
• Making changes to the permissions of logins intended for exclusive use by Avaya (INIT, INADS and Craft);
• Establishing Maintenance Software Permissions (MPSs) [sic] for customer-level logins, without executing an Avaya software permissions addendum[.]

(P-00296 at 5-6)

The Court holds that Avaya failed to prove that the SOSP and SAS prohibited TLI/C's customers from granting TLI/C access to the ODMCs on their PBXs.

First, there is no direct evidence that any of TLI/C's customers in fact received either of the supplements. Although Avaya introduced the purchase agreements of TLI/C's customers SmartShop (P-01485) and HealthSouth (P-01765), wherein the SOSP is specifically identified in the agreement's integration clause (id. § 22.E), Avaya did not introduce the supplements the customers allegedly received.

Second, although Avaya introduced evidence that it was the company's practice to have the Account Contract Manager include the SOSP or SAS with the contract paperwork, (Tr. 4344), Avaya did not introduce any evidence demonstrating that Defendants' customers in fact received such supplements.

Third, Avaya failed to introduce any evidence indicating that it was the BPs' practice to include the supplements in contracts for sale, and Avaya did not indicate from whom TLI/C's customers purchased their PBXs.

Lastly, the supplements themselves do not clearly prohibit the purchaser from using ODMCs. Rather, the supplements introduce the concept of "establishing" MSPs; do not reference nor prohibit use of the DADMIN login; and are devoid of prohibitions on using ODMCs. (P-00296 at 5-6)

Even if one were to assume that the supplements prohibited using ODMCs, and the supplements were provided to TLI/C's customers, and TLI/C's customers consented to the obligations contained therein, Avaya has provided no evidence from which the jury could determine how many customers were so obligated, and how many of those customers received maintenance from TLI/C that violated their contractual obligations.[29]

Accordingly, the Court holds that Avaya failed to prove that the licensing agreements prohibited either TLI/C's customers from accessing ODMCs or TLI/C's access, and, therefore, the licensing agreements cannot be used to prove TLI/C's conduct was unlawful.


TLI/C moves to dismiss Avaya' eighth cause of action, breach of contract. (Defs.' Mot. [1100] at 2) Avaya alleges that TLI breached both the 1998 Dealer agreement with Lucent and the 2003 Avaya One contract.[30] To succeed on its claim, Avaya must prove: (1) the existence of a contract; (2) adequate performance of the contract by Avaya; (3) a breach of the contract by defendants; and (4) damages.[31] United Resource Recovery Corp. v. Ramko Venture Mgmt., 584 F.Supp.2d 645, 652 (S.D.N.Y. 2008); Universal Enterprise Group, L.P. v. Duncan Petroleum Corp., 2013 WL 3353743 (Del. Ch. July 1, 2003). Because Avaya has failed to introduce evidence from which a reasonable jury could find that TLI breached either of the contracts, TLI/C's motion is granted.[32]

1. 1998 Agreement

The parties chose Delaware to govern the "construction, interpretation and performance" of the 1998 contract, (P-01959 ¶ 22.0), and "New Jersey gives effect to contracting parties' private choice of law clauses unless they conflict with New Jersey public policy." General Motors Corp. v. New A.C. Chevrolet, Inc., 263 F.3d 296, 331 n.21 (3d Cir. 2001); North Bergen Rex. Transp. v. Trailer Leasing Co., 158 N.J. 561, 568 (1999) (same). Under Delaware law, "when the contract is clear and unambiguous, [courts] give effect to the plain-meaning of the contract's terms and provisions." Osborn ex rel. Osborn v. Kemp, 991 A.2d 1153, 1159-60 (Del. 2010). The Court finds that the 1998 contract is clear and unambiguous, and accordingly gives effect to its plain meaning.

Avaya claims that TLI violated § 2.8, (Tr. 6633), which states:

Dealer may not market or sell Lucent Products to any Lucent BCS Global Account, or... the United States Government, and will use its best efforts to ensure that Dealer does not market to present direct customers of Lucent who are under warranty or with existing maintenance contracts for Lucent products or to any entity that is considering a proposal from Lucent for products or maintenance services, except that Dealer may respond to a request for competitive bids, proposals, or quotations even if Lucent is also responding.


"Lucent Products" is a defined term that "means a Lucent equipment model identified" in the "Product Appendix" to the agreement.[33] And attached to the parties' agreement is a "Product Appendix" that lists those Avaya products TLI is authorized to sell. (See, e.g., "Product Appendix: Key Systems" at 22 (listing "Merlin Legend Communications System, " "Partner® Communications Systems, " and many more telecommunications systems)) Accordingly, the obligations of § 2.8 are twofold: (i) TLI must refrain from marketing or selling specified Lucent equipment to Lucent BCS Global Accounts or the United States government; and (ii) TLI must use its best efforts to ensure it does not market that same Lucent equipment to customers who are either transacting with Lucent directly or considering transacting with Lucent directly.

Avaya alleges that TLI breached this provision by marketing and selling maintenance to customers to whom it was unauthorized to make such offers. (Tr. 6634-35; see also Tr. 4701 (reading § 2.8 into the record and asking D. Graham when "TLI started selling its own maintenance")) Such conduct, however, does not constitute a breach: the provision only prohibits the marketing and selling of "Lucent Products, " and TLI-provided maintenance is not a "Lucent Product."[34] Section 2.8 only forbids the sale of "Lucent Products" to customers with "existing maintenance contracts" or who are considering entering such maintenance contracts.

Consequently, no reasonable jury could find that TLI breached § 2.8 of the 1998 agreement by offering TLI-provided maintenance.[35]

2. 2003 Agreement

Avaya alleges TLI breached two sections of the parties' 2003 agreement, §§ 4.1 and 7.3. Pursuant to § 18.1, Avaya's claim is governed by New York law. (D-01223, § 18.1; D-01163, § 18.1) Like Delaware, New York states that "[t]he construction of contracts requires that the court give the language and terms their plain and ordinary meaning." White v. Continental Cas. Co., 9 N.Y.3d 264, 267 (2007).

a. Section 4.1

The obligations of § 4.1, which do not survive the termination of the contract, (see § 17.6), require TLI to "avoid deception, misleading or unethical practices[, ] and use best efforts to promote, market, and further the interest of Avaya, its name and Products."[36] (D-01223) Avaya alleges TLI breached the provision by (i) attempting to enlist Creswick and compliant BPs to obtain access to their customers' ODMCs; and (ii) soliciting maintenance customers of Avaya. (Avaya Br. [1111] at 13-15) The Court finds neither pattern of conduct violative of the provision.

With regards to Defendants' efforts to obtain access to their customers' ODMCs, Avaya points to emails and testimony indicating that Defendants began looking for ways to ensure access to the ODMCs prior to the expiration of the Avaya One agreement. (Tr. 2893-94; 2976; P-00759) Importantly, however, Avaya admits that TLI only "found a way to improperly obtain [] access" to ODMCs "[a]fter [it] was terminated" as a BP and the obligations of § 4.1 ceased to apply. (Avaya Br. [1121] at 25; see also Tr. 2765 (TLI, following the cancellation of the Avaya One agreement and the withdrawal of its lawsuit, "then made a choice to do whatever it took, pay whomever it had to pay, to get the logins and passwords" it wanted.)) This admission is fatal to Avaya's claim, for a mere attempt to engage in conduct that, if successful, would allegedly breach the agreement, does not itself constitute an actionable breach.

Furthermore, even if Defendants had succeeded in accessing the ODMCs prior to the provision's expiration, such conduct would not have breached the agreement because the agreement specifically granted TLI the right to access ODMCs. Section 7.2 grants TLI a "personal, non-exclusive and non-transferable license to use the Licensed Materials only in connection with Products [] furnished to End-Users" and "only on the hardware on which it has been loaded by Avaya[.]"[37] (D-01223) "Licensed Materials' means the object code computer programs furnished [by] Avaya and intended for use in or provided for use with" those Avaya products TLI is authorized to sell. ( Id., § 1.7) Accordingly, § 7.2 grants TLI the right to use all PBX software loaded by Avaya onto hardware furnished to end users-a grant that encompasses ODMCs.

Moreover, as discussed supra, (see Section III.A.), Avaya granted TLI's customers, through the licensing agreements they signed upon purchasing their PBXs, the right to allow third-party maintenance providers access to the maintenance software on their PBXs. Consequently, TLI's effectuating of these rights while an authorized BP would not have breached § 4.1.

With regards to TLI/C's solicitation of Avaya's maintenance customers, [38] the Court holds that such conduct could not constitute a breach of the contract's "best efforts" provision.[39] It is black letter law that "if there [i]s an inconsistency between a specific provision and a general provision of a contract[], the specific provision controls." Muzak Corp. v. Hotel Taft Corp., 1 N.Y. 42, 46 (1956); Sumitomo Bank of New York Trust Co. v. Town of North Hempstead, 278 A.D.2d 402, 404 (N.Y.App.Div. 2000). Defendants' contractual obligations as to soliciting maintenance customers is set forth in § 3.2 of the Reseller Product Group Attachment, wherein TLI agrees to refrain from "replacing, interfering with or substituting any... customers listed on Avaya's VCP named account." (D-01223, Reseller Product Group Attachment § 3.2) Avaya has not alleged that TLI breached this provision, despite the fact the provision specifically controls the legality of the conduct Avaya now complains of. Furthermore, there is no evidence in the record that such a breach occurred. Consequently, even if the Court held that Avaya's solicitation ran afoul of the more general "best efforts" clause of § 4.1, Avaya must prove that TLI's solicitation violated § 3.2 of the Reseller Product Group Attachment-an allegation Avaya does not even make.

Accordingly, because the conduct Avaya's evidence proves does not, as a matter of law, constitute a breach of the agreement, Avaya's claim as to § 4.1 must be dismissed.

b. Section 7.3

Avaya alleges that TLI breached § 7.3 by enabling MSPs and DADMIN logins. (Avaya Br. [1111] at 11) Section 7.3 states:

Reseller agrees not to reverse engineer, decompile or disassemble software furnished to it in object code form or permit any third party to do so. For any software included as part of the Licensed Materials which inherently includes the capability of being remotely enabled, Reseller expressly agrees that it shall not enable, or permit or assist any third party to enable, such features or capabilities without Avaya's express written permission.

(D-01223, § 7.3) Under New York law, "[w]hether a contract is ambiguous is a question of law and extrinsic evidence may not be considered unless the document itself is ambiguous." South Road Associates, LLC v. Intern. Business Machines Corp., 4 N.Y.3d 272, 278 (2005); see also W.W.W. Assoc. v. Giancontieri, 77 N.Y.2d 157, 162 (1990) ("Evidence outside the four corners of the document as to what was really intended but unstated or misstated is generally inadmissible to add to or vary the writing.") Although less than perfectly clear, § 7.3 unambiguously states that TLI cannot "remotely enable[]" "features or capabilities" on a customer's PBX "without Avaya's express written permission." Consequently, the question dispositive of Avaya's claim is whether MSPs and DADMIN logins are "features or capabilities" of the customer's PBX. The Court holds that they are not.

A feature is defined as "something that is especially prominent... something offered to the public or to a clientele that is exhibited or advertised as particularly attractive." Webster's Third New International Dictionary Unabridged 832 (1986). A capability is "a feature or faculty capable of development or likely to improve." Id. at 330.

Two additional sections of the Avaya One agreement use the words "features" and "capabilities" and reinforce their plain meanings. Section 4.2 requires TLI's employees "engaged in marketing [Avaya] Products" to be "knowledgeable of the specifications, features and advantages of the Products" and be "capable of demonstrating the use and capabilities of the Products and their application to End-Users[.]" Section 7.9 states that Avaya "may, at its discretion, " audit every system TLI sells "including (among other things) the terms of the software license as it relates to the enablement of any separately licensed features or incremental units of capacity."

The plain and ordinary meanings of these words, see White, 9 N.Y.3d at 267, allow for only one interpretation: neither MSPs, the vehicle by which Avaya blocks access to ODMCs, nor DADMIN logins, the technological means by which BPs provide technical support to their customers, are features or capabilities of the customer's PBX. Consequently, their enablement by TLI did not breach the 2003 agreement.

In opposition, Avaya argues that its "maintenance commands are part of the object code computer programs' that are furnished by Avaya' for use' with its PBXs, and the logins and MSPs used to access these commands inherently include[] the capability of being remotely enabled."[40] (Avaya Br. [1111] at 12) But Avaya's assertion does not support the conclusion that logins and MSPs are themselves "features or capabilities"; and it is only "features or capabilities" that Defendants are prohibited from enabling.

Avaya's proposed construction is also belied by the evidence, which indicates that MSPs, and the subscription service through which ODMCs were made available, Maintenance Assist, were not featured parts of a PBX's functionality. Ms. Schumacher testified that Avaya's "sales positioning strategy and tactics were always to sell a full-service maintenance agreement, " and that the company would only inform the prospective customer of Maintenance Assist after Avaya "tried to sell the full-service maintenance" package. (Tr. 1972)

An Avaya corporate memorandum distributed to BPs further emphasized the discreet nature in which MSPs were to be handled. The memorandum cautioned that "it is critical to understand that indiscriminate selling/activation of MSPs has the potential of allowing 3rd party service providers access to a level of service that would closely parallel the capabilities of our on-site technician." (P-02194 at 5) The number of subscribers to Maintenance Assist reflected the company's limited offering. As of 2005, just over one percent of Avaya maintenance customers were subscribers. (Tr. 1796)

The correctness of holding that MSPs and DADMIN logins are not features or capabilities of the PBX is further supported by the long-standing rule of construction that "any ambiguity in contract language must be construed against the party that drafted the contract." Matter of Cowen & Co. v. Anderson, 76, N.Y.2d 318, 323 (1990). The 2003 agreement was drafted by Avaya. Had Avaya wanted to add MSPs or DADMIN logins to the universe of features TLI was forbidden from turning on, it could have easily done so; instead, it chose not to, and now seeks a tortured interpretation of the contract to preclude conduct allowed under its clear terms. This it cannot do.

Accordingly, because Avaya has not introduced evidence which sets forth a legally cognizable breach of either contract, no reasonable jury could find that a breach occurred, and Defendants' motion against Avaya's breach of contract claim will be granted.


Defendants move for judgment as a matter of law dismissing Avaya's common law fraud claim.[41] (Defs.' Mot. [1105]) New Jersey requires a claimant alleging fraud to prove five elements: (i) a material misrepresentation by the defendant of a presently existing fact or past fact; (ii) knowledge or belief by the defendant of its falsity; (iii) an intent that the plaintiff rely on the statement; (iv) reasonable reliance by the plaintiff; and (v) resulting damages to the plaintiff. Liberty Mut. Ins. Co. v. Land, 186 N.J. 163, 174 (2006); see also N.J. Model Civil Jury Charge 3.30E. The existence of damages depends on whether the plaintiff detrimentally relied on the misrepresentation. McClellan v. Feit, 376 N.J.Super. 305, 318 (App.Div. 2005); Jewish Ctr. of Sussex County v. Whale, 86 N.J. 619, 624 (1981). A claimant must prove these elements by clear and convincing evidence, a standard that "produces" in the trier-of-fact's mind "a firm belief or conviction that the allegations sought to be proved by the evidence" is in fact true. N.J. Model Civil Jury Charge 1.19. It is evidence "so clear, direct, weighty in terms of quality, and convincing" as to lead one "to a clear conviction of the truth of the precise facts in issue." Id.; see also Land, 186 N.J. at 169 ("[C]lear and convincing evidence is a higher standard of proof than proof by a preponderance of the evidence but a lower standard than proof beyond a reasonable doubt.").

Avaya claims TLI/C's submission of misleading DADMIN Request Forms constitutes actionable fraud. The Court holds that Avaya's claim fails for two interrelated reasons.

First, there is simply no harm underlying Avaya's claim. By providing the DADMIN logins, Avaya allowed TLI/C to actualize a right Avaya granted its customers in their licensing agreements: to enlist the help of a third party to use their PBXs' software for their own, personal benefit. TLI/C did nothing more than that which Avaya allowed. Such conduct does not constitute fraud, and consequently, Avaya's claim must be dismissed.

Stated in slightly more technical terms, Avaya did not rely on TLI/C's misrepresentation to its own economic detriment. Avaya asserts that TLI/C injured Avaya by "diverting maintenance revenue from Avaya." (Dkt. No. 1118 at 21-22) Yet Avaya failed to introduce sufficient evidence whereby a reasonable jury could conclude, with the certainty required, that but for its enabling of the ill-gotten DADMIN logins, it would have received any of the revenue Defendants allegedly diverted.[42] Because, as Avaya itself argues, Defendants "did whatever it took" to gain access to their customers' ODMCs, (Avaya Br. [1106] at 25), it is probable that without the DADMIN logins Defendants would have found other ways to provide maintenance, and thereby retain the disputed revenue.[43]

Although a jury needs only a "reasonable degree of certainty" to determine the amount of damages, Tessmar v. Grosner, 23 N.J. 193, 203 (1957), it must be certain that the claimant was in fact damaged. Id. ("The rule relating to the uncertainty of damages applies to the uncertainty as to the fact of damage and not as to its amount, and where it is certain that damage has resulted, mere uncertainty as to the amount will not preclude the right of recovery."); Sunkavally v. Kommineni, 2013 WL 3448283 (N.J.Super.App.Div. July 10, 2013) (same). Avaya has failed to introduce evidence allowing a reasonable jury to reach such a conclusion. Consequently, TLI/C's motion in regards to Avaya's fraud claim will be granted.


TLI/C moves for judgment as a matter of law on Avaya's third count, tortious interference with prospective economic advantage. Under New Jersey law, the five elements of the claim are: (1) a plaintiff's reasonable expectation of economic benefit or advantage; (2) the defendant's knowledge of that expectancy; (3) the defendant's wrongful, intentional interference with that expectancy; (4) the reasonable probability that the plaintiff would have received the anticipated economic benefit in the absence of interference; and (5) damages resulting from the defendant's interference. Fineman v. Armstrong World Indust., 980 F.2d 171, 186 (3d Cir. 1992) (citing Printing Mart-Morristown v. Sharp Electronics Corp., 116 N.J. 739, 751-52 (1989)). When determining whether a defendant's interference was sufficiently wrongful, New Jersey courts look to both the subjective intent of the alleged tortfeasor and the means utilized. Lamorte Burns & Co., Inc. v. Walters, 167 N.J. 285, 306-07 (2001). The conduct, taken as a whole, must be both "injurious and transgressive of generally accepted standards of common morality or of law." Harper-Lawrence Inc., v. United Merchants and Mfrs., Inc., 261 N.J.Super. 554, 568 (App. Div. 1993).

The Court holds that Avaya has failed to introduce evidence whereby a reasonable jury could conclude that Defendants have so wrongfully transgressed. See McLaughlin v. Weichert Co. Realtors, 218 N.J.Super. 63, 67 (App.Div. 1987) (reversing jury award on plaintiff's tortious interference claim because uncontested facts did not constitute unlawful conduct).

Avaya first argued that "accessing the on demand maintenance commands was itself wrongful, " (Tr. 6602); however, Avaya has failed to prove that this is so. Avaya allows Defendants to provide maintenance, (Tr. 2125); the Avaya One agreement allows Defendants to use all computer programs installed on the customers' PBXs, (D-01223, §§ 1.7, 7.2; Section III.B., supra); the customers' licensing agreements specifically allow for third-party service providers, (Section III.A., supra); and the licensing agreements introduced by Avaya do not prohibit access to the ODMCs, (id.). Consequently, Defendants' mere use of ODMCs cannot constitute sufficiently wrongful conduct that can underlie a tortious interference claim.

In the alternative, Avaya argues that the licensing agreements entered into prove that Avaya reasonably expected to benefit from customers' use of ODMCs, and Defendants' means of access, if not the use itself, constitutes improper interference with that expectation. (Tr. 6667)

But Avaya's showing in this regard fails as well. The New Jersey Supreme Court adopted, with slight alteration, the Restatement (Second) of Torts' analysis of tortious interference.[44] Printing Mart-Morristown, 116 N.J. at 755; Nostrame, 213 N.J. at 122. Therein, § 767 lists seven factors a court should consider "[i]n determining whether an actor's conduct in intentionally interfering with a... prospective contractual relation of another is improper or not":

(a) The nature of the actor's conduct;
(b) The actor's motive;
(c) The interests of the other with which the actor's conduct interferes;
(d) The interests sought to be advanced by the actor;
(e) The social interests in protecting the freedom of action of the actor and the contractual interests of the other;
(f) The proximity or remoteness of the actor's conduct to the interference, and
(g) The relations between the parties.

Restatement (Second) Torts § 767. Every single factor strongly indicates that TLI/C's conduct does not rise to the level of competition the law proscribes.

First, Defendants acted with an accepted motive and protected interests: to compete with Avaya and protect their maintenance business-a business Avaya itself initially encouraged developing. Ideal Dairy Farms, Inc. v. Farmland Dairy Farms, Inc., 282 N.J.Super. 140, 199 (App.Div. 1995) (reversing entry of judgment for plaintiff on tortious interference claim because defendants' conduct, although "demonstrating fierce rivalry and rank animosity, " was borne out of a decline in sales and desire to compete).

Second, the law does not protect as forcefully a firm's economic interest in possible, future customers as it does interests in contracting parties. See, e.g., Friedman v. Wahrsager, 848 F.Supp.2d 278, 299 (E.D.N.Y. 2012) ("[A]llegations of more culpable conduct on the part of the defendant is required for the tort of interference with business relations than for the tort of interference with contract.")

Third, society's interests are furthered by protecting the conduct of Defendants, which brought greater competition to the market and challenged widespread and vexatious threats of litigation.[45] C.R. Bard, Inc. v. Wordtronics Corp., 235 N.J.Super. 168, 173 (Law.Div. 1989) ("Everyone has a right to enjoy the fruits and advantages of his own enterprise, industry, skill and credit. He has no right to be protected against competition.")

Fourth, Defendants' interference was far removed from their allegedly improper conduct, as it was not until after the customer left Avaya and hired Defendants that Defendants took steps to access the ODMCs. See McLaughlin, 218 N.J.Super. at 67-68 ("Thus while the record justifies the conclusion that [defendant's] purpose was to advance its own interest and to earn the commission itself, it does not show that [defendant] used any subterfuge or other improper means" in transacting with the client.); Cf. Zippertubing Co. v. Telflex Inc., 757 F.2d 1401 (3d Cir. 1985) (finding tortious interference where defendants misappropriated information of a nearly completed transaction for their own benefit and to the exclusion of plaintiffs).

Lastly, the relations of the parties further counsels for a finding of lawful conduct, as a mere four months after it signed the modified Avaya One agreement, and not long after originally encouraging TLI to invest in its maintenance business, Avaya cancelled the contract, thereby jeopardizing Defendants' monetary investment and business model.[46]

Because every criterion on which New Jersey relies indicates Defendants' conduct was not tortious, Avaya's claim must fail. Consequently, Defendants' motion for a judgment as a matter of law as to Avaya's tortious interference claim will be granted.


Avaya's ninth count, unfair competition, also fails. (4th Am. Compl. ¶¶ 153-56) Avaya posits that "[t]o succeed on its unfair competition claim, Avaya must establish that (1) Defendants' conduct violated generally accepted standards of morality in the business world; and (2) Defendants' conduct was the actual and proximate cause of Avaya's losses." (Avaya Br. [1110] at 12) Avaya, however, cannot succeed on such a claim, because, similar to the deficiency of its tortious interference claim, it failed to prove Defendants violated any standards of morality.

Avaya attempts to differentiate its unfair competition claim by focusing on the support Avaya provided Defendants in entering the post-warranty maintenance market, including Avaya's subsidizing of the salaries of laid-off Avaya engineers. (Avaya Br. [1110] at 14-15) Avaya argues that in light of such support, and the fierce manner in which Defendants subsequently competed with Avaya, "[a] reasonable jury could conclude... that the only thing that TLI/C truly cared about was making money." (Avaya Br. [1110] at 14).

Fatal to Avaya's claim, however, is that such prioritization is the norm. Even Linda Schumacher, former Head of Global Sales Operations for Avaya, stated that Avaya's decision to rely more heavily on its Business Partners to provide maintenance, and consequently give that seemingly selfless support, was itself a "business decision" made in furtherance of Avaya's own bottom line. (Tr. 2019)

Moreover, the New Jersey Superior Court, Law Division has specifically held such motivation within the bounds of lawful competition:

We live, after all, in a society consumed by the desire to acquire wealth, enamored by entrepreneurship and enthralled by success. Competition is always the premise, winning always the goal. In such an environment, can one conclude that the means used by defendant in this case to compete with plaintiff were wrongful? I think not.

C.R. Bard, Inc. v. Wordtronics, Corp., 235 N.J.Super. 168, 175-76 (Law.Div. 1989).


Avaya's claim for unjust enrichment must also be dismissed, although for reasons not set forth by TLI/C. Unjust enrichment, a quasi-contract cause of action, cannot exist when there is an enforceable agreement between parties. Callano v. Oakwood Park Homes Corp., 91 N.J.Super. 105, 108-10 (App.Div. 1965); Statler v. Dell, Inc., 775 F.Supp.2d 474, 485 (E.D.N.Y. 2011) ("Where a valid contract governs the subject matter in a lawsuit, a plaintiff may not recover in quasi-contract, and it is appropriate to dismiss a claim for unjust enrichment."). The parties agree that the Avaya One contract was enforceable at the time it was entered into, and TLI/C does not challenge the survival provision therein, § 17.6, that extends many of the parties' contractual obligations to this day.

Furthermore, the subject matter of the alleged benefit TLI/C received, "accessing and using Avaya's on demand maintenance commands' (ODMCs') without a license or other permission to do so from Avaya, " (Av. Br. [1120] at 4-5), is covered by one of the sections of the contract that survives, "Licensed materials." Also, as discussed above in other parts of this opinion, nothing done by TLI/C was, in fact, unjust. Consequently, Avaya's claim for unjust enrichment will be dismissed.


Avaya argues that the evidence proves that Defendants aided and abetted Harold Hall to breach the duty of loyalty he owed Avaya, his former employer. (Avaya Br. [1119] at 2) Specifically, Avaya argues that Hall, after working for Avaya for 32 years, took with him Avaya Software Guard software and used it while working with TLI/C to gain access to approximately 40-60 different PBX systems. (Id. at 6)

In its moving brief, TLI/C argues that Avaya has failed to introduce evidence proving Hall engaged in wrongful conduct, thereby precluding liability.[47] (Defs.' Br. [1103] at 6) The Court agrees. Hall's use of the ASG key allowed TLI/C to access software on its customers' PBXs that those customers had a right to access. TLI/C's use of that software, for its customers' benefit, does not constitute wrongful conduct.

Furthermore, Hall's use of Avaya proprietary software, to overcome software blocks that lack any legal support in copyright or licensing law, does not constitute a breach of the duty of loyalty.

Lastly, as discussed supra, (Section III.C.), Avaya has not submitted sufficient evidence to prove that it was injured by TLI/C's access to the ODMCs. (Avaya Br. [1119] at 4) Consequently, Avaya's claim for aiding and abetting will be dismissed.


With no substantive cause of action remaining, the Court will dismiss Avaya's claim of civil conspiracy. Sandone v. Diana, 2012 WL 5869580, *3 (N.J.Super.A.D. Nov. 21, 2012) (affirming the Law Division's dismissal of civil conspiracy because "there [wa]s no independent cause of action against" defendants).


Although judgment as a matter of law should be granted "sparingly, " Pitts v. Delaware, 646 F.3d 151, 155 (3d Cir. 2011), it is proper in the instant case. First, the underlying facts are not in dispute, rendering the existence of liability not on a question of fact but rather legal merit.[48]

Second, except as to Avaya's DMCA claim, Defendants never challenged the sufficiency of the instant claims, making this the first opportunity for the Court to engage in the commonplace task of evaluating the legal sufficiency of a party's claims.

Third, there exists a real danger that the jury may base its decision on evidence that is not probative of unlawful conduct: the fact someone "hacked" or "cracked" a password does not necessarily bespeak of illegality, and a third party's interpretation of a contract does not reveal its actual legal implications.

For seven years Avaya asserted that TLI/C's accessing the ODMCs embedded in the PBX software was illegal because such access (i) violated the Digital Millennium Copyright Act, (ii) violated the Lanham Act, (iii) was enabled by a theft of Avaya's trade secrets, and (iv) interfered with Avaya's contracts with PBX purchasers. And these were not claims dropped early in this massive litigation, but were pursued with vigor by Avaya until they were voluntarily dismissed with prejudice on the eve of trial.[49]

Avaya has tried to resurrect these dismissed claims which, presumably, they could not prove, with recourse to the somewhat amorphous torts of (i) unfair competition, (ii) fraud, (iii) unjust enrichment, (iv) aiding and abetting, (v) civil conspiracy, and primarily (vi) interference with prospective economic advantage. Avaya tries to create a miasma of illegality around conduct, the illegality of which it could not prove directly.

Hinting that an end-user might have contractually agreed to bar an ISP from access to the embedded maintenance software is not the same as proving it, particularly in light of the wide variety of contracts used by Avaya over many years to sell PBXs to TLI/C's customers. However, Avaya dropped the claim (interference with contractual relationships) which would require real proof.

Avaya appears determined to put TLI/C out of the market for post-warranty maintenance of Avaya PBXs, even though TLI/C occupies only a tiny sliver of that market. Yet, Avaya has not met its burden of proving that anything TLI/C did was illegal, nor has it proven that TLI/C aided its customers in breaking their contracts with Avaya. Trying to shoehorn abandoned tort claims into the interference with economic advantage tort bucket, in the particular circumstances of this case, should not and will not be allowed.

Avaya argues that the various techniques used by TLI/C to gain access to the ODMCs were, if not illegal, unethical. Starting with Avaya's cancellation of TLI's Avaya One contract without cause on July 31, 2003, only months after it was executed, cf. N.J.S.A. 56:10-5, and continuing through Avaya's various tactics to eliminate TLI/C's ability to compete for the maintenance of Avaya PBXs, ample evidence exists suggesting that both sides in this litigation may have acted in ways some would call unethical. However, in the context of this case, TLI/C's conduct could hardly be called tortious.

Avaya has also argued that TLI/C's actions violated its "policies" which were evolving and changing over a long period of time. However, the Court knows of no legal reason that TLI/C was obliged to adhere to these policies since at their root was an effort to eliminate TLI/C as a competitor in the post-warranty Avaya PBX maintenance market.

Finally, Avaya asserts that it spent millions of dollars on software development in connection with its PBX products and that its actions vis-a-vis TLI/C were justified as insuring a reasonable return on that investment. The problem with that argument is that there is not a shred of evidence that programming blocks to customer and ISP access to the maintenance software was itself costly or that such blocks did anything to enhance the functionality of a PBX.

Accordingly, because a reasonable jury would not have a legally sufficient evidentiary basis to find for Avaya on any of its claims, TLI/C's motions will be granted. An appropriate Order accompanies this Opinion.

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